BUSINESS POST LATE DELIVERY CREDIT SCALE
UK MAIL LATE DELIVERY CREDIT SCALE
ALL STATED TIMESCALES DO NOT INCLUDE WEEKENDS OR BANK HOLIDAYS, WITH EXCEPTION OF SATURDAY DELIVERIES WHEN MONDAY IS CONSIDERED
1 DAY LATE.
STANDARD NEXT DAY DELIVERIES
Goods delivered 1 day late:- Goods delivered 2 days late:- Goods delivered 3 days late:- Goods delivered 4/+ days late:-
PREMIER 48 DELIVERIES
Goods delivered 1 day late:- Goods delivered 2 days late:- Goods delivered 3 days late:- Goods delivered 4/+ days late:-
PARCEL POST DELIVERIES
Goods delivered 1 day late:- Goods delivered 2 days late:- Goods delivered 3 days late:- Goods delivered 4/+ days late:-
10% Credit 50% Credit 75% Credit 100% Credit
10% Credit 50% Credit 75% Credit 100% Credit
10% Credit 50% Credit 75% Credit 100% Credit
9AM DELIVERIES
PREMIUM SERVICE DELIVERIES
Goods delivered after 9am and before 10:30am:- Credited to 10:30 delivery rate. Goods delivered after 10:30am and before 12:00:- Credited to AM delivery rate.
Goods delivered after 12:00:- Goods delivered 1 day late:- Goods delivered 2 days late:- Goods delivered 3 days late:- Goods delivered 4/+ days late:-
10:30AM DELIVERIES
Credited to Next Day rate
Credited to Next Day rate minus 10% Credited to Next Day rate minus 50% Credited to Next Day rate minus 75% Credited in full.
Credited to AM delivery rate.
Goods delivered Goods delivered Goods delivered Goods delivered Goods delivered Goods delivered
AM DELIVERIES
Goods delivered Goods delivered Goods delivered Goods delivered Goods delivered
after 10:30am & before 12:00:- after 12:00:-
1 day late:-
2 days late:-
3 days late:- 4/+ days late:-
after 12:00:-
1 day late:-
2 days late:-
3 days late:- 4/+ days late:-
Credited to Next Day rate Credited to Next Day rate Credited to Next Day rate Credited to Next Day rate Credited in full.
Credited to Next Day rate Credited to Next Day rate Credited to Next Day rate Credited to Next Day rate Credited in full.
minus 10% minus 50% minus 75%
minus 10% minus 50% minus 75%
SATURDAY DELIVERY
Goods delivered 1 day late:- Goods delivered 2 days late:- Goods delivered 3 days late:- Goods delivered 4/+ days late :-
SATURDAY 9AM DELIVERY
Goods delivered after 9am & before 10:30am:- Goods delivered after 10:30am:-
Goods delivered 1 day late:-
Goods delivered 2 days late:-
Goods delivered 3 days late:- Goods delivered 4/+ days late:-
SATURDAY 10:30AM DELIVERY
Goods delivered after 9am & before 10:30am:- Goods delivered after 10:30am:-
Goods delivered 1 day late:-
Goods delivered 2 days late:-
Goods delivered 3 days late:- Goods delivered 4/+ days late:-
Credited to Next Day rate minus 10% Credited to Next Day rate minus 50% Credited to Next Day rate minus 75% Credited in full.
Credited to Saturday 10:30 delivery rate. Credited to Saturday delivery rate. Credited to Next Day rate minus 10% Credited to Next Day rate minus 50% Credited to Next Day rate minus 75% Credited in full.
Credited to Saturday 10:30 delivery rate. Credited to Saturday delivery rate. Credited to Next Day rate minus 10% Credited to Next Day rate minus 50% Credited to Next Day rate minus 75% Credited in full.
TIMED DELIVERIES
Goods delivered 15+ minutes from specified time:- Credited to Next Day rate.
Goods delivered 1 day late:- Goods delivered 2 days late:- Goods delivered 3 days late:- Goods delivered 4/+ days late:-
Credited to Next Day rate minus 10% Credited to Next Day rate minus 50% Credited to Next Day rate minus 75% Credited in full.
*For timed deliveries – a delivery requested for 11am is considered on time if delivered between 10:45 and 11:15am.
OTHER SERVICES
Bagit Small, Medium, Large and X-Large are credited as per standard Next Day services. Where Premium services are requested, these are credited as per the above Premium service credit scale.
48Hr Packs are credited as per above Premier 48 credit scale.
Pallet 24 services are credited as per the above Next day Credit Scale.
Where Premium services are requested, these are credited as per the above Premium service credit scale.
Pallet 48 services are credited as per above Premier 48 credit scale.
Please also note Terms & Conditions point 13.6.4 concerning deliveries affected by inclement weather 

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